Reference

How panda41 Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use the lobby — and exactly how we protect it.

Account data protectionWallet transaction privacyYour right to access and delete dataCookie and device tracking disclosure
panda41 How panda41 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have questions about how we handle your data, want to request a copy of what we hold, or need to raise a concern about a specific transaction tied to your DANA, OVO, or GoPay wallet, our support team can help. Reach us through the channels below and we will respond as quickly as our queue allows.

Live Chat Open the chat widget inside your account dashboard. Describe your privacy concern and an agent will confirm receipt and next steps.
Email Support Send your data request or privacy query to our support address found in the account help section. Include your registered e-wallet for faster lookup.
Account Help Centre Log in, navigate to Account Settings, then Help. You can submit a data-access or data-deletion request directly from that screen.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply SSL encryption across all account pages and payment flows, so data moving between your device and our servers stays protected in transit. Access to personal records is restricted to staff who need it for account operations, fraud checks, or support. We conduct periodic reviews of our data-handling procedures to keep them aligned with current privacy standards applicable in regions where panda41 operates under local law.

Encryption in Transit

SSL encryption is active on every account page, including deposit screens where your DANA, OVO, or GoPay details are entered and confirmed.

Cookie Disclosure

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings.

Data Retention Policy

Account data is kept while your account is active and for any period local law in your eligible region requires after closure or inactivity.

Requesting Changes

Submit a data-access, correction, or deletion request via live chat or email. We verify your identity against your registered wallet before actioning any change.

Common Questions About Your Privacy on panda41

Below are the questions we receive most often about data handling, wallet privacy, cookies, and your rights as an account holder. If your question is not here, our support team can address it directly through live chat or email.

We collect your name, email address, and the phone number or identifier linked to your DANA, OVO, or GoPay wallet. Device and session logs are also recorded for security.

We share only a transaction reference with payment processors. Your full DANA, OVO, or GoPay credentials are never stored on our servers or passed to third parties for marketing.

Log in, go to Account Settings, then Help, and submit a data-access request. Alternatively, contact us via live chat or email with your registered wallet number for identity verification.

Yes. Submit a deletion request through the Account Help screen or via email. We will verify your identity first, then remove data not required by applicable law in your region.

We use session cookies for login continuity and analytics cookies to monitor lobby performance. Manage or block non-essential cookies at any time through your browser's privacy settings.

We retain data for as long as your account is active and for any additional period required by local law in eligible regions. Once that period ends, data is deleted from our records.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.