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What You Agree To When You Use panda41

These terms set out the rules that apply every time you open your account, fund it through DANA, OVO, or GoPay, and place a round on any title in our lobby.

Account eligibility appliesDANA, OVO, GoPay coveredOne account per personLocal law governs accessUpdates notified by email
panda41 What You Agree To When You Use panda41
TERMS CONTACT PATHS

Reach Us About These Terms

Questions about a specific clause, a wallet transaction dispute, or an account suspension notice all have a direct path to our support team. We handle terms-related queries separately from general lobby help so your concern gets to the right person without delay.

Team online

Live Chat

Open the chat widget from any page on panda41 to ask about a clause, a DANA or OVO transaction query, or an account access issue in real time.

Email Support

Send your query — including your registered email and wallet type (DANA, OVO, or GoPay) — to our support address listed in your account dashboard under Help.

Account Dashboard

Log in and go to the Help section to raise a formal terms dispute, request a copy of your data, or flag a suspected duplicate account linked to your wallet.

HOW WE HANDLE THIS

Account Security and Terms Compliance

We apply a few standard practices to keep your account and wallet data protected under these terms. Knowing how they work helps you stay in good standing and understand what we do when something looks off.

Data Retention We keep account and transaction records for as long as required by applicable regulations. You can request a summary of your stored data by contacting support through your account dashboard.
Account Security Access to your account is protected by OTP verification on login. If you suspect unauthorised access, lock your account immediately via dashboard settings and contact live chat.
Cookie Policy We use session cookies to keep your login active and functional cookies to remember your preferred wallet — DANA, OVO, or GoPay — across visits. No tracking cookies are placed without notice.
Requesting Changes To update personal details, correct a wallet name mismatch, or request data deletion, submit a verified request via the Help section. We aim to respond within the timeframe stated in your confirmation email.

Common Questions About These Terms

These are the questions we get most often about how the terms work — from account eligibility to what happens when a GoPay transfer is flagged. If your question is not here, live chat is the fastest route to an answer.

These terms apply to every person who creates and uses a panda41 account, wherever they access the platform. Eligibility depends on local law and is only valid where your region permits it.

We can update the terms at any time, but we will send an email notification before changes take effect. Continuing to use your account after that date confirms your acceptance of the revised terms.

Duplicate accounts breach our one-account rule. Any extra accounts may be suspended immediately, and balances held pending a review. Contact support promptly if you think a duplicate was created by error.

Yes. Wallet transfers via DANA, OVO, or GoPay are governed both by our terms and by each provider's own transfer conditions. Disputes involving a wallet transfer should be raised with our support team first.

Log in, go to the Help section in your account dashboard, and submit a data-access request. We will confirm receipt by email and respond within the timeframe stated in your confirmation.

Raise a formal dispute through the Help section in your account dashboard or contact live chat. Include your registered email and wallet type — DANA, OVO, or GoPay — so we can locate your record quickly.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.